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Secure Website - Frequently Asked Questions
Secure Website
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Secure Website - Frequently Asked Questions
{"accordionHeading":"","accordionItems":[{"accordionTitle":"What is the WJEC Secure Website?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"<p>A Secure Website that can be accessed only by LEA advisers and authorised staff at centres that work with WJEC. Resources include circulars, past papers and marking schemes , entry/amendment file uploads and the ability to make online post-results enquiries.</p>"},{"accordionTitle":"How do I register for the Secure Website?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"<p>Accredited Centres - Please send an email to <a href=\"mailto:securewebsite@wjec.co.uk?subject=Registration%20request\">securewebsite@wjec.co.uk</a> stating centre number, centre name, contact name and contact email address. Only the centre examinations officer should send this email. We will then get a letter of registration out to your centre as soon as possible. Once registered, the examinations officer can then set up additional accounts themselves.</p>\n<p> </p>\n<p>LEA Advisors - Please send an email to <a href=\"mailto:securewebsite@wjec.co.uk\">securewebsite@wjec.co.uk</a> stating your name, designation, LEA, LEA postal address and email address. A letter of registration will be sent to you as soon as possible.</p>"},{"accordionTitle":"How long does it take to process a Secure Website registration request?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"<p>We aim to get your letter of registration out within two working days. Please indicate on your email if your registration is urgent.</p>"},{"accordionTitle":"I'm a teacher, can I register for the Secure Website?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"<p>Your centre's examinations officer can create limited access accounts which will provide teachers with access to the items of most interest, such as past papers, marking schemes, item level data and circulars. If your examinations officer isn't registered please ask them to email <a href=\"mailto:securewebsite@wjec.co.uk\">securewebsite@wjec.co.uk</a> stating centre number, centre name, contact name and contact email address.</p>"},{"accordionTitle":"I've forgotten my password for the Secure Website.","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"<p>If you are the primary account holder (i.e. the examinations officer) then please email <a href=\"mailto:securewebsite@wjec.co.uk\">securewebsite@wjec.co.uk</a> stating centre number, contact name and registered email address of account and we will reset your password. Please note that this information can only be sent via registered centre details.</p>\n<p>If you have a Secure Website account which was set up for you by your centre's examinations officer then only your examinations officer will be able to reset your password.</p>"},{"accordionTitle":"I've forgotten my username for the Secure Website.","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"<p>If you are the primary account holder (i.e. the examinations officer) then please email <a href=\"mailto:securewebsite@wjec.co.uk\">securewebsite@wjec.co.uk</a> stating centre number, contact name and registered email address of account and we will reset your password. Please note that this information can only be sent via registered centre details.</p>\n<p> </p>\n<p>If you have a Secure Website account which was set up for you by your centre's examinations officer then only your examinations officer will be able to reset your password.</p>"},{"accordionTitle":"There is more than one examinations officer at our centre, can we all register?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"<p>Currently there is only one primary account holder per centre. Additional accounts can be set up by the account holder of the primary account.</p>"},{"accordionTitle":"We are registered for the secure website but the examinations officer has left / is on long-term absence and we need to know the user account details.","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"<p>Please email <a href=\"mailto:securewebsite@wjec.co.uk\">securewebsite@wjec.co.uk</a> stating centre number, name, new email address and contact name. We will then reset the account and notify you via letter/email as appropriate. Please note that we can only communicate with the registered centre details.</p>"},{"accordionTitle":"I'm a candidate - can I register for the Secure Website?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"<p>No. Resources such as past papers and mark schemes are available to download on the public website - <a rel=\"noopener\" href=\"/home/past-papers/\" target=\"_blank\" title=\"Past Papers\">free past papers</a>.</p>"},{"accordionTitle":"I'm sure I'm putting in the correct password, but I still can't log on.","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"<p>Your computer may have cached the wrong password, please try clearing your passwords - in Internet Explorer 6 - Tools - Internet Options - Content - Auto Complete - Clear Passwords</p>\n<p>If this doesn't work please contact <a href=\"mailto:securewebsite@wjec.co.uk\">securewebsite@wjec.co.uk</a> stating your centre number. We will aim to get back to you within the hour.</p>"},{"accordionTitle":"I've emailed securewebsite@wjec.co.uk but have received no reply.","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"<p>All emails are usually acknowledged within an hour. New registrations are usually sent within 2 working days and all other enquiries are usually sent the same working day. If you are sure that you have sent the email to <a href=\"mailto:securewebsite@wjec.co.uk\">securewebsite@wjec.co.uk</a> please either resend your enquiry or telephone 029 2026 5163.</p>"},{"accordionTitle":"We aren't a registered centre with the WJEC but would like to look at resources on the Secure Website - can we register?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"<p>If you do not have access to the Secure Website and want initial access to subject resources please contact the <a rel=\"noopener\" href=\"https://www.wjec.co.uk/qualifications/\" target=\"_blank\" title=\"Qualifications\">subject officer/subject support officer</a> for the subject you are interested in: you can receive the resources without needing to use the Secure Website.</p>\n<p> </p>\n<p>Once you have a firm intention of entering candidates with WJEC, please register immediately as a centre. Information on registering as a WJEC centre can be obtained from <a href=\"mailto:exams@wjec.co.uk\">exams@wjec.co.uk</a>. You will then need to register for the Secure Website so that you have the full benefits of this service. See How do I register for further information.</p>"},{"accordionTitle":"I need further assistance regarding Secure Website registration.","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"<p>Please email <a href=\"mailto:securewebsite@wjec.co.uk\">securewebsite@wjec.co.uk</a> or phone 029 2026 5163.</p>"},{"accordionTitle":"We have several centres, do we need to register all of them?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"<p>Each centre account will only have access to the candidate entry information relevant to that specific centre. Therefore you will need to register all centres that you have candidate entries for. There is no charge for Secure Website registration and we suggest that you register all your centres to ensure access to all available resources.</p>"},{"accordionTitle":"What will WJEC do with my details?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"<p>We will ensure that any personal details you supply will remain confidential.</p>"},{"accordionTitle":"Why can't I apply for my user account online?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"<p>Much of the information we provide via the WJEC Secure Website is strictly confidential to your centre, therefore we must verify that you are an authorised user before you can access these services.</p>"},{"accordionTitle":"Will the service be available all the time?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"<p>Yes. Administrative support for the service is only available during office hours, Monday to Friday.</p>"},{"accordionTitle":"Where can I download the A2C transport application?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"<p>The “A2C Transport App” (previously known as A2C Migration App) is used to exchange EDI entry and results files between Awarding Organisations and Centre MIS packages.</p>\n<p> </p>\n<p>You can download the application via this website: <a href=\"https://a2c.avcosystems.com/\">Welcome to the A2C Migration application download site (avcosystems.com)</a></p>\n<p> </p>\n<p>This website provides onscreen instructions for download and an FAQs page. If you require further support in downloading the application, then please contact us via <a href=\"mailto:ithelpdesk@wjec.co.uk\">ithelpdesk@wjec.co.uk</a>.</p>\n<p> </p>\n<p>The application was updated on the 4 October 2021 and all centre are strongly encouraged to update to this latest version, to ensure latest security standards and ongoing compatibility with the application.</p>"}]}
