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Frequently asked Questions

LWhat does 'UMS Mark' mean on my Statement of Results?

UMS stands for 'Uniform Mark Scale'. The Uniform Mark Scale is used in unitised specifications as a device for reporting, recording and aggregating candidates' unit test performances. More information is available about the UMS for GCE exams, and the UMS for GCSE exams.

LI have lost my Exam Certificate, can I get a replacement?

If you wish to replace a certificate because it has been lost, stolen, damaged or not collected, simply visit our Certificates and Confirmation of Qualification Results webpage.

If you require advice please email the team: replacementcertificates@wjec.co.uk

LI've received my statement of results, when will I receive my formal certificate?

We send certificates out as soon as possible. For exams sat in January, certificates should be received by schools and colleges in May; for those exams sat in May and June, certificates are sent in October. Please consult your exam officer for exact dates.

LIs it possible to see my marked exam paper?

Yes, under the 'Access to Scripts' arrangement, any student is granted permission to have his/her examination script returned. For further information, please consult the Exam Officer at your school or college.

LIs it possible to see my marked coursework?

When your coursework mark has been finalised and you can no longer request a remark, your coursework can be released to you. This process must be conducted via the Exam Officer at your school or college.

LWhere can I find past papers for my subject?

Past papers are excellent revision tools, they allow you to test your knowledge and identify areas where you need additional support/guidance. Past papers and the associated mark schemes are available from the following webpage.

LWhere can I find Grade Boundaries?

Grade Boundaries are announced on the respective Results Day. Grade Boundaries for previous exams series are available from the following webpage.

If you have any questions regarding Grade Boundaries, please discuss this with your teacher.

LI've spotted an error in my exam – how do I let you know?

In the unlikely event that you identify an error in your exam, please notify the invigilator immediately.

A comprehensive guide to ‘Error in Exam Papers’ is available from the following webpage.

If you have any questions regarding Grade Boundaries, please discuss this with your teacher.

LHow do I request a re-mark?

It is possible to get your script remarked. You can request a copy of the marked exam from your Examinations Officer before deciding whether or not you wish to request a remark. Don't forget that results can go down as well as up or they can remain the same.

Any such requests must be made via your Exam Officer. For a full list of services available please refer to our Enquiries about Results area and the JCQ Post Results Services booklet.

If you have any questions regarding Grade Boundaries, please discuss this with your teacher.

LHow do I make a complaint/provide feedback?

We are committed to delivering high quality services and products which meet the needs of our customers and regulatory requirements. We put customer service and quality at the heart of what we do and strive to get it right, first time, every time. However sometimes things don't go as planned and in order to help us to improve the quality of our work we value your feedback.

Most queries or concerns can be resolved quickly by contacting our subject specialist and administrative staff. They will do their best to resolve the matter quickly to your satisfaction. If you have a formal complaint, however, please send your complaint to us in writing by emailing complaints@wjec.co.uk, completing our online form, or writing to us at the following address:

Complaints department, WJEC, 245 Western Avenue, Cardiff, CF5 2YX

If you have any further questions you would like to ask us at WJEC Eduqas, please get in touch.